Ticketing & Refund Policy


Tickets sold through this website, through the intalink app specific to Red Line Travel services and through the season ticket application form are valid ONLY for travel on Red Line Travel bus services in zones and areas as specified by us at the time that you complete your purchase of the ticket.

Tickets remain our property and must be produced at any time during the journey when requested by any of our officials. The ticket must be shown to the driver when boarding the bus. It is your responsibility to ensure that you have a valid ticket if you wish to travel. Passengers failing to produce a current valid ticket must pay the appropriate fare on boarding and refunds will not be given where passengers have failed to produce a valid ticket. If you fail to provide proof of student status where required, you must pay the standard adult fare applicable.

We reserve the right to reject any ticket which we reasonably believe to be invalid, out of date, used on a stolen phone, cancelled, or if the ticket is damaged, defaced or otherwise impaired.

Tickets are valid for the dates or the period selected. Out of date and invalid tickets will be rejected. Tickets are not transferable, and do not confer any priority on the holder over other passengers.

Tickets cannot be transferred to anyone other than you and are non-refundable (save in the circumstances set out in these terms and conditions).

Delivery, Price and Payment

Accompanied dogs and other small animals that will not be a danger or nuisance to other passengers or staff are allowed to travel on our services at the absolute discretion of the driver who may decide where on the bus the animal is to be carried.  Any animal carried must remain under control and not be allowed to travel on seats.  If you bring any animal onto a bus, you will be held responsible for any damage, loss or injury arising from its presence on the bus.  Certain types of dogs are legally required to be muzzled and will not be carried otherwise.  Guide dogs, hearing dogs and assistance dogs will be carried at any time.

Cancellations and Refund Policy

We reserve the right to cancel without notice or liability any tickets which we reasonably believe have been obtained in any fraudulent manner or if you fail to comply with these terms and conditions or our terms and conditions of carriage. In these circumstances we may also refuse to supply any further tickets. We may amend these terms and conditions or cease to offer tickets for sale online at any time. In the event that we decide that tickets that have already been purchased online can no longer be used on our services, we will give notice on this website and all balances and outstanding portions of all such tickets already validly purchased will be refunded to your elected bank account. You may cancel any order for tickets and can exercise this right to cancel by forwarding to us a notice of cancellation within seven working days beginning on the day after our agreement with you is made.

Data Security

We do not store your credit card or bank details.

We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“data protection laws”). You confirm that you will only enter information about yourself and that such information is true.

The details which you provide about yourself and any other information which identifies you will only be used for operational purposes. Details will not be passed to any other parties.